Questions
Before you ask.
The questions clinics ask first, answered the way the terms put
them. Open one, and the board turns to it.
01What does Qlynic cost?
$89 CAD per doctor a month, or $69 a month billed yearly. There’s no setup fee and no base fee, and GST/HST is added where required. Add-ons are optional.
02Is there a fee for each claim?
No. Sending claims is part of the subscription: there’s no charge per claim.
03What if we go over an allowance?
The clinic keeps working, and what it uses past an allowance is billed with the next month’s invoice. Alerts at 80, 95 and 100% go to the people you choose, and a feature that runs far past its allowance is switched off until the allowances fill again on the 1st.
04Can we cancel, and is there a refund?
Yes, any time, from your plan page in Qlynic. You keep access to the end of the period you’ve paid for. Fees already paid aren’t refunded or prorated.
05Can we change the plan later?
Yes. Add or remove doctors and add-ons from your plan page at any time: changes apply at once, and the difference is prorated on your next invoice. Switching between monthly and yearly starts a new billing date and can bill or credit the difference right away.
06Do staff logins, patients or branches cost extra?
No. Each doctor’s seat brings logins for the team: 2 for each doctor and 2 for the clinic. The owner’s login is always free, patients are never counted, and every plan includes 3 branches. More branches are an add-on.
07Do some countries pay less?
Yes. Your clinic’s registered country sets its price at checkout, and each seat’s monthly allowances scale with it. Add-ons cost the same in every country.
08What happens to our data if we leave?
For 60 days after the subscription ends, you can ask for your clinic’s data in common machine-readable formats. After that, it’s deleted on the schedule in the privacy policy, unless the law requires keeping it longer.