REVIEWS • TRUST • REPUTATION

Let every visit earn trust.

Automatically request feedback after visits, moderate safely, and display verified doctor scores where patients decide.

How it works Admin tools
Auto requests
~1 hr post-visit
Tokens
Single-use & signed
Scores
Surface in booking
FLOW

From visit to verified score.

Every review is timed, secure, and tied to one appointment. Patients rate with seeds; you get clear signals.

Right-time trigger

Requests go out ~60 minutes after EndUtc (configurable). Tokens expire after 14 days.

  • Offset + TTL configurable
  • Email by default

Secure by design

Signed, single-use tokens; reused or expired links show a friendly error.

  • One review per appointment
  • Graceful failure states

1–5 seeds

Patients rate with a simple seed scale plus optional 500-char comment.

Scores everywhere

Doctor averages and counts appear on dashboard and booking cards—patients choose with confidence.

  • Dashboard filters
  • Booking card rating
MODERATION

Move fast, stay fair.

Statuses, filters, notes, and insights—kept simple, fast, and safe.

Status workflow

One-click: new → reviewed → hidden/flagged. Hidden reviews never affect averages.

  • Inline status chips
  • “Hidden” excludes from aggregates
Search & filter

Filter by date, doctor, rating, or status; search by patient or comment.

  • Instant table & mobile views
  • Seed icons for scanning
Private notes

Attach internal notes to any review. Notes never appear to patients.

At-a-glance metrics

Top-of-page summary: averages, totals, new count, recent low scores.

PATIENT

Delightful for patients, disciplined for you.

Polished emails, mobile-first form, clear confirmation. Tokens keep it honest.

Polished emails

Branded, concise, and timed. Links expire automatically.

Mobile-first form

One-tap seed rating with accessible keyboard support.

Instant confirmation

Success screen confirms submission. Reuse is blocked.

SAFETY

Guardrails for credibility.

Secure tokens, clear opt-outs, and visibility controls keep your reputation honest.

Secure tokens

Signed, single-use, time-boxed. Expired or used links fail gracefully.

Visibility controls

Hide low-quality or irrelevant feedback; hidden reviews don’t affect averages.

Turn feedback into a growth loop.

Enable review emails, show doctor scores in booking, and learn faster.

Open Reviews Need help?