ProductsScheduling
ProductsClinical
ProductsPatients & billing
PlatformBuild on it
PlatformRun the clinic
PlatformTrust
Who it’s forBy practice
Who it’s forBy province
CompanyQlynic
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Appointment reminders
Seven days out. One day out. One hour out. Each on its own channel, each sent exactly once, and none of them at three in the morning.
Tue 12 Nov · 10:15 M. Delgado · Dr A. Chen
One appointment · three messages
Timing
A reminder can fire exactly so long before the appointment. Or at an hour you choose, on the day. Watch what that does to a Tuesday.
Set as many reminders as you like. Two cannot share the same offset, so nobody gets the same message twice by accident.
The seven-day note can go by email while the one-hour one goes by text. They are doing different jobs.
Quiet hours hold for everything except the one-hour message. That one still sends. An appointment in sixty minutes is worth a buzz.
The message
Past that, a text bills as two. So the message measures itself and shortens rather than quietly costing you twice.
A reminder nobody can reply to is a leaflet. This one takes one word back, and the booking changes.
One STOP, or one click in an email, and the reminders end. The job checks that list before every send.
Each reminder is written to a log as it goes. A retry or an overlapping run finds it there and sends nothing.
The whole point
That morning is back. The reminders went out at the hour you chose, and the replies came in on their own.
Set once · sent for every appointment after that
Questions
As many as you want. Each reminder is set by how far ahead it goes out, anywhere from thirty minutes to thirty days before the appointment, and two reminders cannot share the same offset. A common set is seven days, one day and one hour.
Yes, and the choice is made per reminder rather than for the whole clinic. A seven-day reminder can go by email only while the one-hour reminder goes by SMS, because they are doing different jobs.
No. A reminder set in days sends at the hour your clinic chooses rather than at the exact offset, so a seven-day reminder for a nine o’clock appointment goes out during the working day. Quiet hours are respected for every reminder except the one-hour message, which is judged urgent enough to send.
No. Every reminder is written to a log as it goes out and checked against that log before sending, so a retry or an overlapping run cannot produce a second message.